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Terms and Conditions

Terms and Conditions for Pet Cremation Services

  1. Services Provided: Our pet cremation services include respectful transportation and dignified cremation of pets. Our private cremation service includes the return of a pet's ashes to the pet's owner. Our basic cremation service includes the dignified scattering of ashes in designated areas. 

  2. Payment: Payment for our services is due prior to the delivery of your pet's ashes. A deposit is required to schedule a pickup.  We accept payment by credit card, debit card, or cash.

  3. Pick-up and Delivery: Our pet cremation services include pick-up and delivery of your pet. Pick-up and delivery times are scheduled in advance and are subject to availability. We will make every effort to accommodate your preferred pick-up and delivery times.

  4. Cremation Process: Our pet cremation services use a dignified, private cremation process. 

  5. Return of Ashes: The return of your pet's ashes will be in a dignified container suitable for display. Additional urns and memorial products are available for purchase.

  6. Limitation of Liability: Our pet cremation services are provided "as is" and we make no representations or warranties of any kind, express or implied. In no event shall we be liable for any damages, including without limitation, indirect, incidental, special, or consequential damages, arising out of the use of our services.

  7. Changes to Terms: We reserve the right to make changes to these terms and conditions at any time and without prior notice.

  8. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the state of Texas.

  9. We promise to love your pet and treat them as if they were our own.

By using our pet cremation services, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

Privacy & Safety


Hachikō Pet LLC Privacy and Safety Policy:

  1. Confidentiality: We understand the sensitive nature of pet cremation and will maintain the confidentiality of all pet and owner information.

  2. Data protection: All personal and pet information collected will be stored securely and used only for the purpose of providing our services.

  3. Information sharing: We will not share personal or pet information with third parties unless necessary for the provision of our services or required by law.

  4. Employee training: All employees handling pet cremations and personal information will undergo comprehensive training on data protection and privacy policies to ensure the secure handling of information.

  5. Equipment maintenance: All equipment used in the cremation process will be regularly maintained and inspected to ensure the safe operation and protection of pet remains and personal information.

  6. Secure storage: Pet remains and personal information will be stored in secure, temperature-controlled facilities to prevent unauthorized access.

  7. Compliance with regulations: Hachikō Pet LLC will comply with all local, state, and federal privacy and data protection regulations to ensure the safety and security of our customers' information.

By adhering to these privacy and safety policies, Hachikō Pet LLC is committed to providing a secure and confidential environment for pet cremations and the protection of personal information.

Payment Methods
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